FAQ

Product

WHAT SHOULD I EXPECT FROM SKINNY JOE COFFEE?

Skinny Joe uses all-natural ingredients each sourced and selected for their unique properties. Skinny Joe is formulated with the ultimate solution for quick, fast and effective weight loss in the tastiest way possible. The benefits of Skinny Joe include:

         • Controls appetite so you eat less without feeling hungry
         • Increased metabolism so you burn fat quicker
         • Increased energy and stamina
         • Mental clarity
         • Consistent weight loss
         • Regulates sugar absorption
         • Elevates mood
         • Regulates carbohydrate
         • Natural source of antioxidants
         • AND it has two clinically tested ingredients
Skinny Joe is fueled by two clinically tested active ingredients, Super Citrimax and ChromeMate, that targets fat cells, satiety, impacts metabolism and energy balance for improved body composition and a lean sculpted physique.

HOW MANY CUP OF JOE PACKETS SHOULD I CONSUME DAILY?

On Day 1 we recommend you start with one half pack a day of Cup of Joe, then on Day 2 or 3 increase to a full packet.

WHEN IS THE BEST TIME TO DRINK MY CUP OF JOE?

We recommend that you drink your Cup of Joe first thing in the morning. Thousands of satisfied customers say this provides them with a burst of energy to start their day and they reportedly feel happy, focused and full of energy all day. Plus, drinking it in the morning fires up the fat burning and weight loss benefits from the ingredients in this amazing skinny coffee. If you want to add a second cup of Cup of Joe later in the day to speed up your weight loss feel free to do so; however, we recommend no more than two packets of Cup of Joe a day.

I KNOW CUP OF JOE AND CAP OF JOE CONTAIN NATURAL FORMS OF CAFFEINE, BUT HOW MUCH IS IN EACH?

There is approximately 120 mgs of natural caffeine from the coffee itself per cup of Cup of Joe. It is about the same as any coffee house serves. There is approximately 75-100 mgs of caffeine in Cap of Joe naturally from the white tea and guarana contained in it. There is NO added synthetic caffeine as in most diet aids.

CAN I DRINK CUP OF JOE COFFEE AND/OR CAP OF JOE IF I AM PREGNANT OR BREASTFEEDING?

There are no laxatives in Cup of Joe or Cap of Joe, however, it does contain caffeine and other natural ingredients. If you are concerned about increased caffeine intake or the other ingredients contained in these two products, we highly recommend that you please consult your personal doctor before taking them.

HOW FAST CAN I EXPECT RESULTS USING CUP OF JOE AND CAP OF JOE TOGETHER?

Results vary from person to person. You should start feeling more energy and clarity day one. The next day, you’ll definitely start to notice a suppression of appetite and a reduction in cravings.
As for weight loss, some people start to lose weight quickly others may take a bit longer. Three pounds a week is a good safe weight loss; however, some may experience more or less depending on body type and metabolism, as well as diet and exercise. We recommend you weigh yourself before starting on the Skinny Joe Duo (Cup of Joe and Cap of Joe) then weigh yourself again in 10 days. We think you’ll love what you see and feel.

SAFETY INFORMATION

Representations regarding the efficacy and safety of Skinny Joe have not been evaluated by the Food and Drug Administration. The FDA only evaluates foods and drugs, not supplements like these products. These products are not intended to diagnose, prevent, treat, or cure any disease. Two human clinical trials suggest that consumption of the ingredients in Skinny Joe can lead to a reduction in weight or body fat. It is recommended that users follow a strict diet and exercise regimen to achieve weight loss results.

SUBSCRIPTION

HOW DO SUBSCRIPTIONS WORK?

If you’re like us, coffee is a non-negotiable part of your day. You’re uncompromising about your brew, and for good reason. You like the good stuff. Keep the coffee flowing with fresh Jot delivered to your door just when you need it, and save $10 - 20 in the process. Once subscribed you can fine tune your settings, add an extra bottle, or update your personal info at any time. Know you’ll be on vacation one week? You can easily skip a delivery. You can also pause or cancel your subscription at any time.

HOW DO I MANAGE MY SUBSCRIPTION?

Need to update your address or billing info? Want to add an extra bottle because the in-laws are in town? Just let us know by filling out a ticket on our “Ask Joe” ticket system. Just click on the little “Ask Joe” icon found on the bottom right-hand side of all of our web pages…and fill out the ticket.

SHIPPING & RETURNS

WHERE DO WE SHIP?

We ship from our site to all 50 states in America, all U.S. territories and bases and to Canada.

WHEN WILL MY PACKAGE SHIP/ARRIVE?

Orders are usually fulfilled within 1-3 business days. Once shipped, USA shipments can take 3-5 business days and Canadian shipments can take up to 7-14 business days. Due to the current situation, carriers may be delayed with their transit times.

DO YOU COVER INTERNATIONAL DUTIES AND TAXES?

Taxes, fees, and duties are NOT collected by Skinny Joe Co. By selecting USPS, you acknowledge that Skinny Joe Co. is not charging the full landed cost and fees and taxes may be due upon delivery, and that you are responsible for these taxes and fees. 

CAN I TRACK MY PACKAGE?

We will send a shipping confirmation email once your product is on its way and it will include a tracking link to track your package.

WHAT SHOULD I DO IF MY SHIPPING ADDRESS IS INCORRECT?

If you notice your shipping address is incorrect after you have ordered, let us know ASAP by filling out a ticket on our “Ask Joe” ticket system. Just click on the little “Ask Joe” icon found on the bottom right-hand side of all of our web pages.
Our warehouse moves quickly and we cannot make any edits to orders once they have been fulfilled, so the sooner you reach out the better.

IF MY PACKAGE SAYS DELIVERED, BUT I NEVER RECEIVED IT, WHAT DO I DO?

Once your order has been fulfilled, you will immediately receive an email with your tracking information. Most packages deliver within 3–6 business days.

If your package is marked "delivered," but is nowhere to be found, there is still hope. Sometimes shipping carriers mistakenly make a "false scan" and then later deliver the package. Most missing orders redeliver within 1–2 business days.
In the meantime, here are some things to try:
1. Please double check you entered the correct shipping address on your order.
2. We've found more and more that shipping carriers are starting to place packages in more discreet areas to avoid theft. Check your surrounding areas – between the storm door and front door, near your garage, or behind bushes.
3. And, as silly as this may sound, check your mailbox, even if it's marked as delivered to your front door.

WHAT IS YOUR RETURN POLICY?

We think that you're going to love our products but in case you don't, we offer a 30-day money back guarantee on both opened and unopened bottles. Please contact our support team at info@skinnyjoe.co within 30 days of your received order for instructions. Our customers are responsible for paying for the shipping cost to send back returning product.